FAQs

Welcome to the Walvex FAQ Center.
Here you’ll find clear answers to our most common questions about orders, shipping, payments, returns, products, and support.

1. Orders

How do I place an order?

Simply add your preferred item(s) to the cart, proceed to checkout, and complete the payment form. You will receive an order confirmation email once your purchase is completed.

How do I know my order was placed successfully?

You will receive an order confirmation email with your order number and purchase details.

Can I make changes to my order after placing it?

Changes are possible only before the order is shipped.
Email us immediately at support@walvex.store with your order number.

Can I cancel my order?

Orders may be cancelled within 24 hours, as long as they haven’t shipped yet.
Once shipped, the return policy applies.

2. Shipping & Delivery

Where do you ship?

Walvex currently ships within the United States only.

What are the shipping rates?

We offer Standard Shipping for a flat rate of $6.99 on all U.S. orders.

What shipping carriers do you use?

Walvex may ship orders through trusted U.S. carriers, depending on availability and destination.

Your shipment may use any of these depending on your location and package type.

How long does shipping take?

  • Processing Time: 1–2 business days
  • Transit Time: 4–6 business days
  • Total Estimate Delivery Time: 5–8 business days total

How do I track my order?

Once shipped, a tracking link will be emailed to you.
Tracking updates may take up to 24 hours to appear.

My tracking hasn’t updated. What should I do?

If tracking shows no movement for 72 hours, contact us at support@walvex.store  and we will check the shipment status.

What if my package is delayed?

Delays may occur due to weather, carrier issues, holidays, or high-volume periods.
We will monitor your shipment and assist if needed.

3. Returns & Refunds

What is your return window?

You may request a return within 30 days of receiving your order.

What items are eligible for return?

Items must be:

  • Unused and in original condition
  • Returned with all original packaging and accessories

Who pays for return shipping?

Return shipping cost is the customer’s responsibility, unless the item arrived damaged or incorrect.

How long do refunds take?

Once your return is received and approved, refunds are issued within 5–7 business days to the original payment method.

Is the original shipping fee refunded?

The $6.99 flat shipping fee is non-refundable, except when the return is due to our error.

What if I received a damaged or wrong item?

Contact us within 30 days of delivery Include:

  • Your order number
  • Clear photos

We will provide a replacement or full refund at no cost to you.

Which items cannot be returned?

  • Final-sale or clearance items
  • Personalized or custom items

4. Payments

What payment methods do you accept?

We accept:

  • American Express (AMEX)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • UnionPay
  • Visa

All payments are processed securely.

Is my payment information safe?

Yes. Our checkout is protected with industry-standard encryption to ensure your information is secure.

5. Products

What materials are your wallets made from?

Product materials are clearly listed on each product page.
We ensure all items meet safety, durability, and quality standards.

How do I care for my wallet?

Avoid exposure to liquids, sharp objects, or extreme heat.
For leather items, wipe with a dry cloth and store in a cool, dry place.

Do the product colors match the photos?

Yes, but small variations may occur due to lighting or screen settings.

6. Address, Contact & Support

How can I contact customer support?

Email: support@walvex.store
Live Chat: Available 24/7 (response usually within 5 minutes)
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00)

What if I entered the wrong address?

Email us immediately before the order ships.
If the order has already shipped, carrier fees may apply.

What is your business address?

16042 Mesa Verde Drive
Houston, Texas 77059
United States

7. Social Media

Where can I follow Walvex?

Stay updated with promotions, new arrivals, and brand announcements.

8. Other Questions

If you have any questions not listed here, reach out anytime:

Business Name: Walvex

Business Mail: support@walvex.store

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00)

Live Chat: 24/7

Business Address: 16042 Mesa Verde Drive, Houston Texas 77059, United States